Returns & Refunds Policy
Please read this policy carefully before placing your order.
All our products are non-returnable.
Because our pickles and preserves are perishable food items, we cannot accept returns or exchanges once an order has been delivered β whether the jar has been opened or not. This is standard practice across the food industry and is in place to protect the hygiene and safety of every customer. Your satisfaction still matters to us, and the sections below explain exactly how we make things right if something goes wrong on our end.
Eligibility for a replacement or refund
While we don't accept returns, we will replace or refund an order if any of the following apply:
- The jar arrived damaged, broken, or leaking in transit.
- You received the wrong product or wrong quantity compared to your order confirmation.
- The product shows signs of spoilage, contamination, or a quality defect that isn't due to improper storage after delivery.
- Your order never arrived and tracking confirms it was lost in transit.
How to report an issue
Email us at support@achaaryaar.com within 48 hours of delivery with your order number and a clear photo or short video of the issue. Our team typically responds within 1β2 business days with next steps.
Replacements
Where possible, we prefer to send a replacement jar of the same product and size at no extra cost, once the issue is verified. This is usually the fastest resolution and ships within 2β3 business days.
Refunds
If a replacement isn't suitable or the item is out of stock, approved refunds are processed to your original payment method within 5β7 business days. You'll receive an email confirmation once the refund has been initiated.
What isn't covered
We're unable to offer a replacement or refund for change of mind, taste preference, or products that have been mishandled or stored improperly after delivery (for example, left unrefrigerated or exposed to direct heat when the label recommends otherwise).
Still need help?
Reach out to our support team any time at support@achaaryaar.com β we read every message and aim to resolve issues quickly and fairly.